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Application systems analysts consult with management and help develop software to fit clients’ needs. Application systems analyst must provide accurate, quality analyses of new program applications, as well as conduct testing, locate potential problems, and solve them in an efficient manner.
The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.They will also be responsible for responding to documenting and resolving service tickets in a timely manner according to SLA. A typical help desk can effectively perform several functions.
